The Telecommunications industry is facing an unprecedented competitive scenario, where increasing revenues in the different business areas is a significant challenge, given the number of relevant market players and where the protection of the current customer base is also a challenge. complex, which implies that the quality of the service is an essential aspect in order not to lose clients and strategic allies.
Therefore, is necessary to promote agile, transparent, and innovative relationships with clients, suppliers and people, in compliance with the different regulations of the sector (such as privacy regulations) and use the above as a competitive advantage.
The digitization and automation of business processes, including contractual ones, are being the key to accelerating, improving, and shielding business, customer service and supplier relations processes, along with helping to avoid errors and promote regulatory compliance.
The Telecommunications industry is facing an unprecedented competitive scenario, where increasing revenues in the different business areas is a significant challenge, given the number of relevant market players and where the protection of the current customer base is also a challenge. complex, which implies that the quality of the service is an essential aspect in order not to lose clients and strategic allies.
Therefore, is necessary to promote agile, transparent, and innovative relationships with clients, suppliers and people, in compliance with the different regulations of the sector (such as privacy regulations) and use the above as a competitive advantage.
The digitization and automation of business processes, including contractual ones, are being the key to accelerating, improving, and shielding business, customer service and supplier relations processes, along with helping to avoid errors and promote regulatory compliance.
The increasing demands of the clients, added to the strong competition, have made necessary a quick reaction to the processes of generation and administration of contracts.
A significant percentage of contracts and therefore third-party investments / expenses are focused on services, which requires careful control over the life cycle of the contract to get the most out of them.
The enormous need for manual administrative procedures (accounting, legal, documentary, and contractual) have increased costs and the risk of errors. The foregoing can only be solved through automation and digitization, key in the contractual management of telecommunications companies.
Most large telecom companies have grown through acquisitions, creating supply chain inefficiencies due to a decentralized supply base, inconsistent processes, and incompatible and disconnected tools.
Managing an expanding provider network - with multiple currencies, different financial and performance terms, different tax laws, and numerous regulatory requirements - in a unified way is challenging.
Increases the profitability of contracts by improving their quality, their agility through automation and improvements in their compliance through control tools.
Promotes quick reactions in closing business with business clients of different sizes and with high-value strategic or operational suppliers through the digitization and automation of contractual processes, either in generation or in their administration.
Given the flexibility of Webdox in adapting its contractual processes, it is possible to configure different types of contracts with customers, suppliers and people, attending to the different regulatory needs of the sector.
It provides tools to capture key characteristics of contracts throughout the contractual process and take advantage of these categories to generate better accessibility, analytics and reporting, thus contributing to decision-making in business relationships.