Smart Fit Mexico achieved traceable, measurable, and efficient contract management.

About Smart Fit Mexico

Smart Fit Mexico is the largest gym chain in Latin America, with approximately 1,500 gyms and 5 million members. Its rapid growth stems from its focus on providing high-quality fitness services at affordable prices.

The legal department at Smart Fit Mexico handles three primary functions: regulatory compliance, contract oversight, and litigation and legal conflict management.

Business Challenge

Before implementing a Contract Lifecycle Management (CLM) system, Smart Fit Mexico managed contracts manually through an internal ticketing system, which proved inefficient. This approach created traceability issues and a lack of clear metrics, making it difficult to evaluate response times and causing internal frustration. Additionally, relying on email for contract management complicated document retrieval and increased risks of errors and delays.

Business Impact

The implementation of Webdox CLM significantly improved contract management traceability and efficiency for Smart Fit Mexico. The platform provided the legal team with detailed visibility into every request and measurable performance, optimizing communication and collaboration with other departments such as operations and procurement.

The onboarding process was seamless, with ongoing support from the Webdox team, ensuring a smooth transition and adaptation to the platform. Aram Pérez, Legal Manager at Smart Fit Mexico, highlights, “The support from Webdox was a key factor, not only during implementation but also in maintaining and adapting the platform to our operational needs.”

Why Smart Fit Mexico Chose Webdox CLM

• Flexibility: Adaptable workflows tailored to the legal team’s needs and the company’s operational requirements.
• Reliable Support: Fast and effective technical assistance.
• Compliance: Adherence to Mexican electronic signature regulations, ensuring contract validity in legal settings.

A mediano y largo plazo, Smart Fit México planea expandir el uso de Webdox CLM en todas sus áreas, incluyendo la implementación completa de firma digital. La empresa también prevé integrar herramientas de inteligencia artificial para mejorar el análisis de operaciones y generación de métricas, con el objetivo de digitalizar completamente sus operaciones en México, Brasil y otros países de Latinoamérica.